GlazingPacker.co.uk (“we”, “us”, “our”) is owned and operated by Finnsmate Limited, registered in England & Wales with Company Number 16853223. We are committed to protecting your privacy and handling your personal data in a safe, secure, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

  1. Information We Collect

We may collect the following types of personal data:

A. Information you provide to us

Name

Billing and delivery addresses

Email address

Phone number

Order details

Messages sent through our contact form

B. Information collected automatically

IP address

Browser type and device information

Pages visited and time spent

Cookies & analytics identifiers (Google Analytics, Google Tag Manager)

C. Payment Information

Payments are processed securely by third-party providers (Stripe, PayPal, etc.).
We do not store or access your card details.

  1. How We Use Your Information

We may use your personal data for the following purposes:

To process and fulfil your orders

To send order confirmations, invoices, and delivery updates

To respond to enquiries

To provide customer support

To detect and prevent fraud

To analyse website performance and improve our services

To comply with legal or tax obligations

We will never sell your data to third parties.

  1. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to fulfil your order

Legal obligation – tax, accounting, fraud prevention

Legitimate interests – site analytics, security

Consent – where required (cookies, marketing communications)

  1. Sharing Your Information

We only share your data with:

Payment providers (Stripe, PayPal)

Delivery companies (Royal Mail, couriers, fulfilment partners)

Analytics tools (Google Analytics, Tag Manager)

IT and hosting providers

Legal or regulatory authorities when required

  1. Cookies

We use cookies for:

Site functionality

Shopping cart and checkout

Analytics and performance

Advertising (Google Ads, remarketing)

You can manage cookie preferences via your browser.

  1. Data Retention

We retain:

Order records

Customer accounts: until deletion is requested

Analytics data

  1. Your Rights (UK GDPR)

You have the right to:

Access your data

Correct inaccurate information

Request deletion (where applicable)

Object to certain processing

Request data portability

Withdraw consent (where applicable)

To exercise your rights, contact:
support@glazingpacker.co.uk

  1. Data Security

We apply appropriate technical and organisational measures to protect your data, including:

SSL encryption

Secure hosting

Access control

Payment encryption via trusted processors

  1. Contact Details

Data Controller: Finnsmate Limited
Email: support@glazingpacker.co.uk
Company Number: 16853223